The Aftermath of Technology-Mediated Scams: Strengthening Older Adults’ Efforts Toward Redress
Ankenbauer, Sam Addison ; Brewer, Robin N. (2026) — ACM Transactions on Computer-Human Interaction
DOI:
10.1145/3805036
Type:
Journal Article
Tags:
older adults, AI misuse, prevention, cross-cultural
AI-Generated Synopsis
Technology-mediated scams constitute a pervasive and enduring form of digital harm that particularly affects older adults. While prior work has largely centered on prevention, awareness, and risk perception, comparatively little attention has been paid to what unfolds after a scam has occurred. The authors conceptualize the scam as an evolving sequence, arguing that each phase—before, during, and after—is shaped by distinct sociotechnical arrangements and relational dynamics that require analyses and interventions tailored to the specific stage. This framing highlights the importance of studying post-event processes to understand how harm unfolds over time and how responses can be receptively oriented to the conditions of each phase. Using a multi-method research approach, the study concentrates on the during and after periods, giving particular emphasis to the post-scam, during which older adults navigate the affective, social, and material aftermath of these experiences. By focusing on what follows the initial incident, the work broadens the scope of human–computer interaction research on digital harm and positions the post-scam as a critical site for coordination, redress, and justice-seeking. The analysis seeks to illuminate how this stage can be understood, supported, and improved through targeted inquiry and practice, and it points to new directions for both scholarly exploration and practical intervention. The framing implies that the consequences of scams extend beyond immediate loss or detection, involving ongoing negotiation among individuals, networks, and technological systems as affected parties cope with emotional responses, relational dynamics, and material consequences. By