“You’re not alone”: the use of peer support groups for fraud victims

Cross, C. (2019) — Journal of Human Behavior in the Social Environment
DOI: 10.1080/10911359.2019.1590279
Synopsis

This article examines the severe consequences of fraud victimization and the limited support services available to those affected. Victims not only suffer financial loss but also face broader harms, including declines in physical and emotional health, relationship breakdown, unemployment, homelessness, and in some cases, suicidal thoughts or actions. Despite the global prevalence of fraud, recovery-focused services remain scarce.

The study uses a case study of an Australian jurisdiction where a face-to-face peer support group was established specifically for fraud victims. Interviews were conducted with participants both prior to the group’s launch and one year after its operation. This longitudinal approach allowed the researchers to capture the evolving experiences of victims and to assess the effectiveness of peer-based intervention.

Findings highlight significant benefits of the support model. Participants reported reduced feelings of isolation, increased validation of their experiences, and the development of coping strategies through shared understanding with others who had endured similar victimization. The group offered a sense of community and belonging, helping to address the stigma and shame often attached to fraud victimization.

However, the study also identified challenges. These included the difficulty of sustaining long-term engagement, varying needs and expectations among participants, and practical issues such as resource limitations and accessibility. Some victims required more intensive or specialized support beyond what peer models could provide.

The article concludes that fraud victim support remains underdeveloped, and peer support groups offer a promising but partial solution. While exploratory, the findings underscore the urgent need for greater investment in victim services and the potential role of structured peer support as part of a broader system of recovery assistance.
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