Addressing Cyberscams and Acquired Brain Injury (“I Desperately Need to Know What to Do”): Qualitative Exploration of Clinicians’ and Service Providers’ Perspectives

Chew, Kimberly Ann ; Ponsford, Jennie ; Gould, Kate Rachel (2024) — Journal of Medical Internet Research

Synopsis

Acquired brain injury can heighten susceptibility to scams due to ongoing cognitive and psychosocial changes following injury. Cyberscams produce financial harm alongside debilitating psychological effects such as shame and mistrust, and can interfere with neurorehabilitation and independence. Despite these consequences, there is a lack of psychological interventions specifically for cyberscam survivors and limited evidence on how current professionals address post-ABI cyberscams. The study sought to understand the perspectives and needs of clinicians and service providers as they support individuals experiencing cyberscams after ABI. Twenty multidisciplinary clinicians and service providers across Australia were recruited through purposive sampling. Data were gathered through semi-structured interviews that explored experiences with post-ABI scam events, vulnerabilities, treatments and their effectiveness, and suggestions for future cybersafety recovery interventions. A reflexive thematic analysis approach was employed to synthesize patterns across participant accounts and to articulate a coherent set of themes reflective of real-world clinical practice. Eight themes emerged, each framed within a biopsychosocial view of scam-related vulnerability and impact. The themes included genuine gaps in awareness rooted in cognitive-executive difficulties; difficulties coping with the sense of loss associated with scams; the need for trust and social connection; pronounced reactions from trusted others; a lack of structured guidance or activities for survivors; ongoing financial stress and challenges to independence; the notion of cyberability or digital capability; and the persuasive tactics used by scammers. These themes informed practical clinical recommendations, stressing the inclusion of psychological and cognitive support, the strengthening of financial literacy and cybersafety skills, the promotion of meaningful social engagement, and the importance of collaboration among families and clinical support teams. Together, the findings point to directions for developing recovery-oriented cybersafety interventions and for guiding service delivery across professional settings involved in post-ABI care.

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